Why when I tried reply to a post do I get an error message saying I don't have permission to reply?
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Chat InformationPlease wait for a Samsung Agent to respond. Chat InformationYou are now chatting with 'Valyncia'. There will be a brief survey at the end of our chat to share feedback on my performance today. Chat InformationYour Issue ID for this chat is LTK1125603597159X Valyncia: Hi, thank you for contacting Samsung Technical Support. How may I help you today? Visitor: Hello Valyncia Valyncia: Hello. Valyncia: Please go ahead with your question. Visitor: When I have fingerprint lock screen security enabled, it works fine Visitor: but when I also enable smart lock, smart lock does not bypass the fingerprint lock Visitor: is there a bug # for this issue? Valyncia: As of now, we have no reported complaints regarding this issue. Visitor: Thanks, I'd like to report one Visitor: It's easy to reproduce Visitor: 1. Enable fingerprint lock Visitor: 2. Enable smart lock with a trusted device or location Visitor: 3. either pair the trusted bluetooth device, or be in the trusted location Visitor: 4. lock screen still requires you to swipe your fingerprint Visitor: expectation is smart lock would bypass fingerprint lock Valyncia: Thank you for your valuable feedback, I will certainly make a note of it. Valyncia: Is there anything else that I can assist you with? Visitor: Thanks. Could I take a ticket # or report # so I can follow up on this issue? Valyncia: Unfortunately, we do not have an option to create tickets for this issue. Visitor: Is there another department that would be able to open a ticket to get this actually fixed? Valyncia: We will note the issues and follow up it with our higher deparment. |