Hi all,
I own a SM-A500M phone. The phone has unlocked stock rom (original rom is not modified by carrier) and updated trough OTA to android 5.0.2. I know 4g does work in my phone because I could use it with my prior carrier, but I recently changed to CLARO and with this new provider I don't have 4g acces, only H+ and it is really slow and laggy connection.
I know the following:
1) Sim card is a compatible 4g nano sim
2) The carrier CLARO has 4g coverage where I live
3) The phone is not the problem
4) I have tried all the usual FAQS (APN's, select LTE in config, reboot) with no success.
5) The phone's variant is right (latinoamerican brand), so It can't be due to frequencies or bands problems.
I asked for help in CLARO and told me that this has happened amongst users with unlocked phones (that is, rom not modified with CLARO's bloatware), and the solution is to flash CLARO's rom. But the problem with this solution is that CLARO hasn't released android 5.0.2 update (and I think it will never update) and I really like android 5 and wouldn't want to return to 4.4.
So, is it true? Is there a chance to fix this problem with minor tweaks? What is the problem here?
Since I recently acquired this phone, I would prefer not lossing warranty, so rooting and custom roms might not be an option.
Thanks in advance. Kind regards!
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