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mercredi 27 avril 2016

Help from developers needed for serious network issue

This message is addressed to software developers who could possibly help resolve this issue.

Myself and other users have been facing a terrible problem with this phone in regards to network connectivity and missing incoming calls.
Basically, my phone becomes not responsive to incoming calls when it enters sleep mode. If my phone is in sleep mode (screen off), every incoming call goes directly to voice mail. As a result, I have been missing hundreds of phone calls!

To prove to Xiaomi that this is not an isolated issue with my phone in particular, I have created a survey in the http://ift.tt/1N0pOId to have an estimate of users suffering with this issue. So far, over 45 people have reported to have problems receiving incoming calls. At least 30 people have reported to be facing the issue in which the phone does not receive incoming calls while in sleep mode (screen off). This is the link for the survey I created (http://ift.tt/1YUilLo).

I have tested several versions of China, Global, Developer and even AOSP ROMs. They all have the same problem. I have been missing incoming calls since the first day I bought my phone.

In addition, I found that users have reported network problems with models Mi3, Mi4, Mi5, Redmi Note 3G, Redmi 2 Prime, Redmi 1S. These links can be seen here:
http://ift.tt/1N0pR6X (RedmiNote 3G)
http://ift.tt/1YUilLs (Mi 5)
http://ift.tt/1N0pOIf (Redmi 2 Prime)
http://ift.tt/1YUinTD (Mi3 )
http://ift.tt/1N0pRnf (Mi4i)
http://ift.tt/1YUilLu (Redmi 1S)

A user of the forum has posted a procedure that helps to reduce this issue of not receiving incoming calls. It consists of disabling the apk qualcomm supersaver and typing the code *#*#995995#*#* twice. This has to be done every time the phone is restarted. I have no idea of the mechanism behind this procedure but I guess it could help software developers to figure out a way to solve this permanently.

Thank you


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