I've already gave Samsung a piece of my mind on the topic, but one or a few persons isn't going to do it.
here's some facts to know beforehand:
SM-P600: Note 10.1 2014 Edition WIFI-ONLY (much older than Note Pro) received 5.1.1 update for various regions between early December 9th and January 16th
SM-T900: Tab Pro 12.2 WIFI-ONLY (same release date, cheaper product / lower paying customers) also received 5.1.1 updates Dec. 9 - Jan 16th
first, download the Samsung+ app if you don't have it already. go to the Support or Help Section, and start a Video Chat call (yes it works on Wi-Fi only). by default, the camera on your tab is off, if you wish for them to see you, you'll have to manually toggle it on during the call so don't worry about that. the video chat is U.S. based and almost always gets you a fluent English speaking agent capable of an intelligent conversation. the regular phone line is more likely to land you in India or Mexico and no speak ingles thank you for choose Samsung business appreciate come again byebye! or tangle you up in departments that either have no involvement in software support or have no way to pass along your thoughts.
next, proceed to complain either politely or passionately, whichever fits your fancy, about the lack of updates for (give the exact model number SM-P900) our tab.
be prepared, they will try in many ways to tell you there's nothing they can do or redirect the conversation to have you go check for newer software / how to check for newer software so they can get you off the call. we already know what the newest is and how to check. we're not stupid! ROUND TWO, FIGHT!
tell them how (use the model numbers and names) the older/cheaper devices already got 5.1.1 almost half a year ago. they will try to tell you that the carriers or some other entity are responsible for handling updates. WIFI ONLY devices get their updates from Samsung, not a 3rd party. don't let them end the call so easily! they may also try telling you that a 3rd party updated the other tabs. reassure them you're comparing apples-to-apples, Wi-Fi tabs to Wi-Fi tabs.
ROUND THREE! expect to hear something about their update support being designed to end at a time that encourages customers to purchase a new device. every new Wi-Fi tab Samsung has released after the Note Pro (and is planning to release through the end of the year 2016 http://ift.tt/1BRGeKk) are either 1. budget devices with lesser hardware in one category or another (which are for a different kind of customer), or 2. run different operating systems (windows, also for different kinds of customers), or 3. both
make it known how despicable it is to try and force us to new devices "even if the specs were better, which isn't the case" and that you insist your feedback gets noted and passed on to Relations and all other involved departments.
feel free to share if you have done this, you will have my thanks and that of many others :)
here's some facts to know beforehand:
SM-P600: Note 10.1 2014 Edition WIFI-ONLY (much older than Note Pro) received 5.1.1 update for various regions between early December 9th and January 16th
SM-T900: Tab Pro 12.2 WIFI-ONLY (same release date, cheaper product / lower paying customers) also received 5.1.1 updates Dec. 9 - Jan 16th
first, download the Samsung+ app if you don't have it already. go to the Support or Help Section, and start a Video Chat call (yes it works on Wi-Fi only). by default, the camera on your tab is off, if you wish for them to see you, you'll have to manually toggle it on during the call so don't worry about that. the video chat is U.S. based and almost always gets you a fluent English speaking agent capable of an intelligent conversation. the regular phone line is more likely to land you in India or Mexico and no speak ingles thank you for choose Samsung business appreciate come again byebye! or tangle you up in departments that either have no involvement in software support or have no way to pass along your thoughts.
next, proceed to complain either politely or passionately, whichever fits your fancy, about the lack of updates for (give the exact model number SM-P900) our tab.
be prepared, they will try in many ways to tell you there's nothing they can do or redirect the conversation to have you go check for newer software / how to check for newer software so they can get you off the call. we already know what the newest is and how to check. we're not stupid! ROUND TWO, FIGHT!
tell them how (use the model numbers and names) the older/cheaper devices already got 5.1.1 almost half a year ago. they will try to tell you that the carriers or some other entity are responsible for handling updates. WIFI ONLY devices get their updates from Samsung, not a 3rd party. don't let them end the call so easily! they may also try telling you that a 3rd party updated the other tabs. reassure them you're comparing apples-to-apples, Wi-Fi tabs to Wi-Fi tabs.
ROUND THREE! expect to hear something about their update support being designed to end at a time that encourages customers to purchase a new device. every new Wi-Fi tab Samsung has released after the Note Pro (and is planning to release through the end of the year 2016 http://ift.tt/1BRGeKk) are either 1. budget devices with lesser hardware in one category or another (which are for a different kind of customer), or 2. run different operating systems (windows, also for different kinds of customers), or 3. both
make it known how despicable it is to try and force us to new devices "even if the specs were better, which isn't the case" and that you insist your feedback gets noted and passed on to Relations and all other involved departments.
feel free to share if you have done this, you will have my thanks and that of many others :)
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